Refund Policy

At Cover X, customer satisfaction is our top priority. We want you to feel confident when shopping with us. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

  • Refunds are only applicable if the product is damaged, defective, or incorrect at the time of delivery.

  • To be eligible for a refund, you must notify us within 2 days of receiving your order.

  • Products must be unused, unworn, and in original packaging with all tags intact.

Non-Refundable Items

  • Customized or made-to-order items are not eligible for refunds.

  • Sale, clearance, or discounted items are final sale and cannot be refunded.

  • Shipping and handling charges are non-refundable.

Process

  1. Contact our customer support team at customercare@coverx.pk /+923111455229 number] with your order number, reason for refund, and supporting pictures/videos.

  2. Our team will review your request within 48 Hours.

  3. Once approved, your refund will be processed via your original payment method.
    After we receive your returned item or refund request, the refund will be issued within 3–5 business days.

Exchanges

  • If you would like a different size or product, we offer exchanges instead of refunds, subject to product availability.

Late or Missing Refunds

  • If you haven’t received your refund yet, first check with your bank or payment provider.

  • If you’ve done this and still haven’t received your refund, please contact us at  customercare@coverx.pk